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Luggage & Shipping Service FAQ

LUGGAGE VALET

  • I HAVE AN EARLY CHECK-IN/LATE CHECK-OUT, WHERE CAN I LEAVE MY LUGGAGE?

    We have partnered with a service provider that will securely store your luggage and have it delivered to your Abode prior to your arrival.

    Due to staffing issues and the number of packages we receive, we can no longer hold packages at our Park City office.

  • HOW MUCH DOES LUGGAGE VALET COST?

    Prices are contingent on the specific luggage valet service needed in addition to the amount of luggages that need to be shipped and/or stored. Please contact the Abode Concierge team for further inquires.

    ** In order to get this exclusive price please book through concierge

  • WHEN WILL MY LUGGAGE BE DROPPED OFF TO MY ABODE?

    Luggage will be delivered by 4:00PM (pending weather and traffic). Luggage will be delivered to the garage or directly inside the door. Guests will get a text when luggage is delivered.

    If you get an early check-in, please then let the Concierge know and we will try to re-arrange that.

  • WHEN WILL MY LUGGAGE BE PICKED UP FROM MY ABODE?

    Luggage will be pick-up prior to the 10:00AM (check-out time). Guests are to leave items in the garage, near the front door, or at the front desk (Black Bear Lodge). They will also get a text when the bags are picked up.

GEAR & LUGGAGE SHIPPING

  • HOW DOES IT WORK?

    You simply pack and contact us. We handle the rest. Our partners pick up your luggage at your home or office at the time you have requested. Our local agent prepares it for shipping. You receive a delivery confirmation by email, phone or fax.

  • WHAT IS THE ADVANTAGE OF PAYING FOR THE LUGGAGE SHIPPING SERVICE?

    Dealing with luggage at the airport is an inconvenience for any traveler. Inspectors are able to hand check luggage and even break into locked bags. There have been recent reports of continual and increased failures by the airlines to deliver luggage on time. Our partners offer a luxurious, worry and hassle-free alternative.

  • TO WHERE SHOULD I ADDRESS MY SHIPMENT?

    Please address all items to our on-site central receiving hub:

    PC Mobile Luggage Valet
    c/o Abode Luxury Rentals
    {LAST NAME ON RESERVATION} {ABODE CONFIRMATION #}
    50 Shadow Ridge Road
    Park City, Utah, 84060

    Please, email Tracking Numbers as soon as available.

  • HOW MUCH DOES LUGGAGE SHIPPING SERVICE COST?

    Visit our Pricing page for standard shipping costs.

    For special service, costs are determined on a case-by-case basis. To learn more contact concierge@abodeluxuryrentals.com.

    *Shipping charges do not include delivery fees

  • CAN YOU SHIP LUGGAGE INTERNATIONALLY?

    Our international luggage shipping service is fast and easy. When shipping luggage internationally, our partners complete all customs documents on your behalf, and have a specialty team dedicated to quick clearance into any country they serve.

    Please email concierge@abodeluxuryrentals.com to discuss in more detail.

  • HOW LONG WILL IT TAKE MY LUGGAGE TO GET TO ITS DESTINATION?

    Shipping time will vary depending on the service that fits your schedule best.

    - Domestic shipments within the United States: Service ranges from five-business-day ground shipment to next morning delivery.
    - Alaska or Hawaii: three business days.
    - International service varies from one to seven business days, depending on the country of origin and its destination.

    Visit our Pricing page for a specific quote on transit time or contact us directly at concierge@abodeluxuryrentals.com.

  • WHAT GUARANTEES DO I HAVE?

    We schedule your shipment to arrive before you do so that you can board your plane knowing that your luggage is awaiting your arrival. We track each shipment daily which allows us to promptly handle any issues that could cause a delay. On-time luggage delivery is guaranteed.

  • WHAT CAN I SHIP? ARE THERE ANY SIZE OR WEIGHT RESTRICTIONS?

    You may ship luggage, golf clubs, and skis. We are happy to accept bags of any size or weight. In fact, with many airlines imposing fees on large and heavy bags, many travelers can enjoy our service for almost the same price as an airline overage fee.