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FAQS

BOOKING WITH ABODE

  • WILL THERE BE SNOW / WILL THE SKI RESORTS BE OPEN?

    Unfortunately, our team cannot control the weather & resort conditions. But you can view the latest snow reports.

  • ARE YOUR PROPERTIES PET FRIENDLY?

    The majority of our homes are not pet-friendly as many HOAs have strict regulations against pets in vacation rentals, along with individual homeowner preferences. If a property is pet friendly, it will be listed in the Description and/or Amenities section on the property listing. Please refer to the pet-friendly status on each individual listing, and know that all pet-friendly homes may have restrictions, non-refundable fees, etc. All pets in any pet-friendly home still must be pre-approved with Abode before reservation is confirmed. For more information on our pet-friendly homes, please contact a reservation specialist at stay@abodeluxuryrentals.com.

    *Please note that if a pet is found to be occupying a non-pet-friendly property, additional fees will be applied to your reservation.

  • WHAT IS YOUR CANCELLATION POLICY?

    Confirmed reservations booked directly with Abode (via abodeparkcity.com or with a reservation specialist) which are canceled before 60 calendar days of your check-in date will be subject to a 25% cancelation fee. This fee will be subtracted from the initial payment.

  • I PAID IN FULL THROUGH A THIRD-PARTY BOOKING SITE (AIRBNB, MARRIOTT HOMES & VILLAS, ETC.), SO WHY DOES THE HAPPY STAYS X APP STILL SHOW AN UNPAID BALANCE?

    Due to the process in which partners such as Airbnb & Marriott Homes & Villas manage bookings & payments, your balance may show as Pending or Unpaid with Abode until you check out. In most cases, your reservation is fully paid and we will send an invoice after your departure if a balance is still owed. If you have any questions feel free to contact our reservation specialists at stay@abodeluxuryrentals.com.

  • PAYMENT POLICIY

    At the time of booking a reservation directly with Abode (via abodeparkcity.com or with a reservation specialist), we charge 50% of the total reservation cost if your booking date is more than 60 days prior to your check-in date. The remaining 50% of your total balance will be automatically charged to the same credit card on file 60 days prior to your check-in date. Any reservation made within 60 days of your check-in date will be charged the total cost of the reservation at the time of booking. Reservations booked with third-party partners are subject to the booking schedules & policies of the specific partner.

  • WHAT IS THE DIFFERENCE BETWEEN SKI RESORTS?

    The skiing and snowboarding in Park City is world-class, with two resorts and a state-of-the-art action sports hub just a few miles apart. All of them offer terrain for all levels.

    DEER VALLEY RESORT is a SKI ONLY resort, known for its upscale amenities, is consistently ranked among the top ski resorts in North America. Located less than 2 miles from Park City's Main Street, Deer Valley Resort can be accessed in winter & summer via Silver Lake Village (Mid-Mountain) or Snow Park Lodge. Guests on alpine, telemark or mono ski equipment with feet placed side by side and facing forward are allowed. Snowboards and carving boards are restricted from use. Deer Valley Resort participates in IKON Pass.
    Learn more about Deer Valley Resort [HERE], and browse our Deer Valley vacation rentals [HERE].
    ––––––
    PARK CITY MOUNTAIN RESORT is the largest single ski and snowboard resort in the United States, right in the center of our town offering adventures & events all year round. In 2015, Vail Resorts merged two side-by-side Park City ski resorts – Park City Mountain Resort and Canyons Resort. They now operate as one Park City Mountain resort, with three unique access points (Historic Old Town/Town Lift, Park City Mountain Village and Canyons Village), connected by the new 8 passenger Quicksilver Gondola to easily travel the entire mountain, and featuring 38 lifts, over 300 trails, 14 bowls to explore, 7 terrain parks and 8 half-pipes. Park City Mountain participates in Epic Pass.
    Learn more about Park City Mountain [HERE], and browse our vacation rentals in [HISTORIC OLD TOWN] & [CANYONS].
    ––––––
    WOODWARD PARK CITY, Park City's newest addition, is a world-class, year-round action sports destination with a 125 acre campus with an indoor action sports hub, outdoor action sports facility and outdoor mountain park. Lift-accessed snowboarding and skiing is available during the winter with mountain biking available during spring, summer and fall. Visitors can experience snow tubing on the longest lanes in Utah, plus indoor and outdoor facilities for skateboarding, BMX, scooter, parkour and cheer are available year-round.
    Learn more about Woodward Park City [HERE].
    ––––––
    With 10 ski resorts within one hour of Salt Lake City airport, adventurous powderhounds can find more of the "Greatest Snow on Earth" just a short drive away! Read more about Utah's ski & snowboard resorts at Ski Utah.

PROPERTY MANAGEMENT & HOMEOWNER SERVICES

  • I’M INTERESTED IN RENTING MY PROPERTY. HOW DO I LEARN MORE?

    We would be happy to learn more about your property and to tell you all about what Abode Luxury Rentals can do for you and your investment. First, start by browsing our [Property Management] page, then simply fill out the Inquiry form and a property specialist will get back to you soon to discuss opportunities!

  • HOW DO I GET THE OWNER X APP?

    The Owner X Mobile App allows you to access important information about your vacation rentals, all from your mobile device. It keeps you updated on necessary company news, shows you a list of your scheduled owner blocks, and provides a calendar so you can see all upcoming reservations and book any open dates. It also comes with the ability to manage unit assets, view, and create work orders. Download the Owner X Mobile App in your preferred app store, or login on desktop.

    *Owner X User Guide coming soon!* If you have any questions or need assistance navigating your account, please contact our Owner Relations team at myabode@abodeluxuryrentals.com.

  • HOW DO I ACCESS THE OWNER PORTAL?

    Log in to the owner portal.

    *Owner X User Guide coming soon!* If you have any questions or need assistance navigating your account, please contact our Owner Relations team at myabode@abodeluxuryrentals.com.

PRE-ARRIVAL & CHECK-IN

  • WHAT ARE THE CHECK-IN INSTRUCTIONS?

    CHECK IN IS AT 4:00 PM unless you have made previous arrangements with our team. If you've requested an early check-in and your property is ready before 4 pm, we will contact you to let you know!

    Please let us know your arrival time so we can welcome you at the property and get you acquainted with the space, amenities and provide tips & local recommendations for your stay. Important information on accessing & navigating the property can be found in the Happy Stays X app (download Happy Stays X app). If you have questions about anything not listed in the app, or if you're having trouble finding the information that you're looking for, please let us know right away so that we can help make your stay with us as seamless & relaxing as possible so you can make the most of your minutes here in the mountains!

GUEST EXPERIENCE

  • WHAT SUPPLIES ARE INCLUDED IN THE RENTAL?

    We are happy to provide a variety of basic cleaning supplies & toiletries, in addition to local refreshments & provisions to get you started upon your arrival into Park City and allow you to slip into vacation mode immediately. All of our properties are stocked with other essential home goods, essentials and comforts of home. The list below is not complete, as each home is individually owned and therefore may have additional items not listed here. If you would like to know about the specific items stocked in the property for your stay, simply reach out via stay@abodeluxuryrentals.com.
    ––––––

    • High-Quality bed linens & towels
    • Shampoo, conditioner, body wash, lotion, hand soap and makeup towels are provided in each bathroom and sink in the home
    • A starter set of dish detergent, dish soap, sponges and laundry detergent are provided, along with toilet paper, tissues, paper towels & trash bags. We try to provide enough of these items for the duration of your stay, but for longer stays or heavier use, additional provisions can be purchased locally by the guests.
    • Minimally, all properties have a drip coffee maker.

    ––––––
    Each home is outfitted as if it were being lived in year round and our kitchens are fully functional with kitchen essentials & starter spices. Some properties may be more or less outfitted than others, based on individual homeowner preferences. If you anticipate a need for specific items ahead of your arrivals, such as supplies for cooking Thanksgiving dinner, or specialty kitchen items, please contact us prior to arrival to confirm if the item is in the home. Depending on the cost & availability of the item, we will do our best to accommodate your request. If you notice an item that is absent, please let us know. We are always happy to make suggestions to our owners to continuously improve the guest experience at their home.

    ––––––
    • Homes with wood-burning fireplaces will be provided starter logs, lighters and firewood to burn. Homes with propane BBQ grills will be provided with a full propane tank.
    • Local provisions, snacks and beverages are provided for you to enjoy upon arrival. For guests over the age of 21, alcoholic beverages from local purveyors may be provided.

  • HOW DO I DOWNLOAD THE GUEST APP?

    Download the Happy Stays X app here.

    Once your final reservation payment has been made, you should have received an email from Abode with your personal access code to log in to the app. If you're having trouble, please contact our team.

  • IS HOUSEKEEPING INCLUDED WITH MY RENTAL?

    Departure clean is included in your stay.

    Mid-stay touch-ups or full-cleanings are also available to add-on to your stay for an additional cost, if desired. For pricing and housekeeping requests, please contact us as early as possible or before your check-in date. Abode makes every effort to accommodate all cleaning requests, but services cannot be guaranteed without sufficient notice (minimum 48 hours).

  • WHAT ARE THE CHECK-OUT INSTRUCTIONS?

    CHECK OUT IS AT 10:00AM. To allow us to properly clean and prepare the property for the next guest, we ask that you please let us know if you will be departing earlier than 10am to better assist us with scheduling of housekeeping.

    We ask that you please tidy up and leave the property as you would your own. Please load any dirty dishes in the dishwasher and start the cycle. Don't worry about stripping the beds – we've got you covered.

    Ensure all windows are shut and locked, fireplaces and appliances are off, leave any keys/key cards/parking pass/garage door opener (if applicable) on the kitchen counter. Note, there may be fees of up to $250 for lost keys, passes & openers.

    If there is a door from the garage to the house please leave it unlocked. In the winter, please make sure heat is set at 65.

    For additional questions and to let us know that you've departed, please text our guest SMS number provided in your check-in documents.

  • WHAT ARE THE CHECK-IN INSTRUCTIONS?

    CHECK IN IS AT 4:00 PM unless you have made previous arrangements with our team. If you've requested an early check-in and your property is ready before 4 pm, we will contact you to let you know!

    Please let us know your arrival time so we can welcome you at the property and get you acquainted with the space, amenities and provide tips & local recommendations for your stay. Important information on accessing & navigating the property can be found in the Happy Stays X app (download Happy Stays X app). If you have questions about anything not listed in the app, or if you're having trouble finding the information that you're looking for, please let us know right away so that we can help make your stay with us as seamless & relaxing as possible so you can make the most of your minutes here in the mountains!

  • ARE CONCIERGE SERVICES INCLUDED?

    Our Concierge Team is happy to provide recommendations and other resources for personal booking, free of charge. For curated experiences and other services coordinated through our Concierge Team, a Concierge Fee will be applied to your invoice. For any questions and for Concierge rates, please reach out to our team at concierge@abodeluxuryrentals.com.

CONCIERGE SERVICES & LOCAL INFORMATION

  • WHAT SUMMER ACTIVITIES DO YOU RECOMMEND?
  • IF I DON'T LIKE SKIING OR SNOWBOARDING, ARE THERE OTHER THINGS TO DO IN THE WINTER?
  • DO YOU PROVIDE GROCERY DELIVERY SERVICES?

    Our Concierge Team would be happy to arrange grocery delivery services to stock your fridge & pantry before your arrival or restock at any time during your stay. As soon as you're ready, just let us know what's on your list! Contact our Concierge Team at concierge@abodeluxuryrentals.com.

    *Please note that based on availability, our team may not be able to accommodate last-minute requests so we encourage you to reach out as soon as possible.

  • DO YOU HAVE BABY GEAR AVAILABLE?

    Baby gear rentals & childcare services can be arranged for your stay – we recommend booking in advance! Browse our Childcare Services & Gear Rentals guide and contact our Concierge Team to arrange services for your stay at concierge@abodeluxuryrentals.com.

    *Please note that based on availability, our team may not be able to accommodate last-minute requests so we encourage you to reach out as soon as possible.

  • ARE CONCIERGE SERVICES INCLUDED?

    Our Concierge Team is happy to provide recommendations and other resources for personal booking, free of charge. For curated experiences and other services coordinated through our Concierge Team, a Concierge Fee will be applied to your invoice. For any questions and for Concierge rates, please reach out to our team at concierge@abodeluxuryrentals.com.

  • WHAT IS LOCAL TRANSPORTATION?

    Park City is very easy to get around, with a variety of options for every type of traveler. For private luxury transportation, we recommend booking with our exclusive transportation partner HERE. Additionally, there is a well-established network of Uber & Lyft, Free Local Transit, and in some areas, complimentary ski shuttles may be available in the winter. Check out our tips on getting around Park City,, and check your individual property listing or reach out to a reservation specialist at stay@abodeluxuryrentals.com for transporation availability near you.

  • DO I NEED TO RENT A CAR?

    Depending on the location of your Abode, a personal vehicle may not be needed to get around. Check the listing for the property that you've booked for our recommendations, or contact our local reservation specialists for more information. Also, make sure to check for any parking restrictions, number of available parking spots, etc. before securing your rental vehicle.

    Park City has an excellent (and free) transit system to take you all around town, with stops located near several of our properties. Check out our Getting Around Guide HERE.

  • WHAT IS THE DIFFERENCE BETWEEN SKI RESORTS?

    The skiing and snowboarding in Park City is world-class, with two resorts and a state-of-the-art action sports hub just a few miles apart. All of them offer terrain for all levels.

    DEER VALLEY RESORT is a SKI ONLY resort, known for its upscale amenities, is consistently ranked among the top ski resorts in North America. Located less than 2 miles from Park City's Main Street, Deer Valley Resort can be accessed in winter & summer via Silver Lake Village (Mid-Mountain) or Snow Park Lodge. Guests on alpine, telemark or mono ski equipment with feet placed side by side and facing forward are allowed. Snowboards and carving boards are restricted from use. Deer Valley Resort participates in IKON Pass.
    Learn more about Deer Valley Resort [HERE], and browse our Deer Valley vacation rentals [HERE].
    ––––––
    PARK CITY MOUNTAIN RESORT is the largest single ski and snowboard resort in the United States, right in the center of our town offering adventures & events all year round. In 2015, Vail Resorts merged two side-by-side Park City ski resorts – Park City Mountain Resort and Canyons Resort. They now operate as one Park City Mountain resort, with three unique access points (Historic Old Town/Town Lift, Park City Mountain Village and Canyons Village), connected by the new 8 passenger Quicksilver Gondola to easily travel the entire mountain, and featuring 38 lifts, over 300 trails, 14 bowls to explore, 7 terrain parks and 8 half-pipes. Park City Mountain participates in Epic Pass.
    Learn more about Park City Mountain [HERE], and browse our vacation rentals in [HISTORIC OLD TOWN] & [CANYONS].
    ––––––
    WOODWARD PARK CITY, Park City's newest addition, is a world-class, year-round action sports destination with a 125 acre campus with an indoor action sports hub, outdoor action sports facility and outdoor mountain park. Lift-accessed snowboarding and skiing is available during the winter with mountain biking available during spring, summer and fall. Visitors can experience snow tubing on the longest lanes in Utah, plus indoor and outdoor facilities for skateboarding, BMX, scooter, parkour and cheer are available year-round.
    Learn more about Woodward Park City [HERE].
    ––––––
    With 10 ski resorts within one hour of Salt Lake City airport, adventurous powderhounds can find more of the "Greatest Snow on Earth" just a short drive away! Read more about Utah's ski & snowboard resorts at Ski Utah.

  • WILL THERE BE SNOW / WILL THE SKI RESORTS BE OPEN?

    Unfortunately, our team cannot control the weather & resort conditions. But you can view the latest snow reports

POLICIES

  • ARE YOUR PROPERTIES PET FRIENDLY?

    The majority of our homes are not pet-friendly as many HOAs have strict regulations against pets in vacation rentals, along with individual homeowner preferences. If a property is pet friendly, it will be listed in the Description and/or Amenities section on the property listing. Please refer to the pet-friendly status on each individual listing, and know that all pet-friendly homes may have restrictions, non-refundable fees, etc. All pets in any pet-friendly home still must be pre-approved with Abode before reservation is confirmed. For more information on our pet-friendly homes, please contact a reservation specialist at stay@abodeluxuryrentals.com.

    *Please note that if a pet is found to be occupying a non-pet-friendly property, additional fees will be applied to your reservation.

  • WHAT IS YOUR CANCELLATION POLICY?

    Confirmed reservations booked directly with Abode (via abodeparkcity.com or with a reservation specialist) which are canceled before 60 calendar days of your check-in date will be subject to a 25% cancelation fee. This fee will be subtracted from the initial payment.

  • PAYMENT POLICY

    At the time of booking a reservation directly with Abode (via abodeparkcity.com or with a reservation specialist), we charge 50% of the total reservation cost if your booking date is more than 60 days prior to your check-in date. The remaining 50% of your total balance will be automatically charged to the same credit card on file 60 days prior to your check-in date. Any reservation made within 60 days of your check-in date will be charged the total cost of the reservation at the time of booking. Reservations booked with third-party partners are subject to the booking schedules & policies of the specific partner.

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